FAQ

Questions about our courses and programmes for adults

Q: What types of German courses are available?

A: We offer a wide range of German courses for all levels, including intensive courses, evening courses, conversation courses and exam preparation courses.

Q: How long do the German courses last?

A: The duration of the courses varies depending on the type of course and individual needs. Our intensive courses usually last eight weeks per level. However, you can also come for only 1-2 weeks or book several levels at the same time.

Q: Can I take a course at my level if I’m not sure what my level is?

A: Yes, we offer a free placement test to find the right level for you. The placement test is done before the course starts.

Q: Can I change the German course if I think my placement is wrong?

A: This is possible after consultation with the teacher.

Q: Are your teachers qualified to teach German as a foreign language?

A: Yes, all our teachers have at least a university degree and are specifically certified to teach German as a foreign language.

Q: Do you offer individual lessons?

A: Yes, we also offer one-to-one lessons tailored to your individual needs.

Q: How large are the groups?

A: With us you learn in small, international groups. The group size can vary depending on the course location and the week. Most of the time we teach in groups of 8 to 12 participants.

Q: How long does a lesson last?

A: At all language schools in Germany and Austria, one lesson lasts 45 minutes.

Q: In which language is the German course taught?

A: The language of instruction is German. Also in beginners’ courses. Our teachers are experienced and know exactly how to teach German at all levels. So you learn German quickly!

Q: Is it possible to take a trial lesson in a German course?

A: Theoretically, yes. If we have a place available. However, most of our courses are fully booked, so unfortunately a trial lesson is not always possible.

Q: Do I get an official certificate at the end of the German course?

A: At the end of the course you will receive a certificate of attendance stating the duration, intensity and level achieved. If you need an official certificate for study or work, you can take a telc examination at most language schools. Please note that telc examinations are offered nationwide and you must observe the registration deadlines.

Questions about accommodation and activities

Q: Do the language schools offer accommodation?

A: With the exception of Hanover and Stuttgart in Germany and Innsbruck in Austria, we offer a variety of accommodation options in all cities, including host families, student residences and private accommodation.

Q: Can I organise my own accommodation?

A: Yes, you can organise your own accommodation if you prefer.

Q: Do the language schools offer recreational activities?

A: Most language schools regularly organise leisure activities such as city tours, museum visits and excursions in the surrounding area.

Q: Are the leisure activities included in the course price?

A: Many activities are free or offered at cost price. Unless otherwise stated in the price list, leisure activities are not included in the course price. However, special packages combining course and activities may be offered, especially in summer.

Questions about summer courses and summer camps for children and teenagers

Q: What are the age limits for summer camp?

A: Age limits vary depending on the summer camp. Generally, summer camps accept children and teens between the ages of 6 and 17.

Q: How is the safety of children ensured at summer camp?

A: The safety of children is paramount at summer camps. All summer camps have trained staff to watch and care for the safety of the children. There are also clear rules and regulations that help keep the children safe.

Q: How are children who are homesick cared for?

A: We know that being away from home for the first time is not easy for some children. Homesickness is a normal feeling that many children have. That’s why our summer camp counselors are well-trained to help kids feel comfortable in their new surroundings. We do everything we can to help the kids connect with their peers and have fun from day one. For most kids, after 2-3 days, there is nothing left of homesickness and they enjoy summer camp to the fullest.

Q: What is the food (meals) like for the children at summer camp?

A: We want the children to feel completely comfortable at summer camp. Therefore, we pay attention to a balanced diet that is delicious and healthy. The meals themselves are based on German cuisine with influences from other international cuisines. There is always a vegetarian option.

Q: How are conflicts between the children handled at the summer camp?

A: We place great importance on our summer camp having a friendly and harmonious atmosphere. We know that conflicts between children are sometimes unavoidable and we have a clear plan on how to handle them. We make sure that the children learn how to resolve their differences peacefully and respectfully.

Questions about registration and payment

Q: How do I register for a course?

A: You can register online via our website or in person at your chosen language school.

Q: How do I pay for my course?

A: Once you have registered for your course, we will send you a confirmation of enrolment with the invoice and payment details. You can pay by bank transfer and in some schools also by credit card.

Q: Is the registration binding?

A: Yes, the registration is binding. Please register only after all your questions have been answered. You can contact us by email, phone or via our contact form. See: Contact.

Q: Is there a refund if I have to cancel the course?

A: Yes, a refund is possible before the course starts. See our terms and conditions.